Terms & Conditions
Terms & Conditions
IMPORTANT DEFINITIONS
- “Company” or “We” or “Us” means Bakerverse Suites Limited (with Registration Number RC0000000) whose registered office is at 3 Erimionren Close, off Osamagioghomwenwi Street, Orai Town, Oluku Isiohor, Benin City, Nigeria, or its applicable group company.
- Client” or “Guest” or “You” refers to the customer making reservations in our hotel
- “Booking” means the booking for accommodation, functions and/or any other services or items made with us.
- “Contract” Shall mean this rental booking for accommodation, together with all the terms and conditions set out in it as agreed upon and stated to apply to the Booking.
- “Hotel” may be defined as a commercial establishment that provides paid lodging to guests and sometimes permanent resident which may also consist of the conference room, bar and restaurant.
- “Hotel Manager or Hotelier” means the person in charge of the hotel operations as specified on the booking confirmation.
- “Terms” means these terms and conditions.
- “Website” means https://www.bakerversuites.com or any other website owned or operated by us relating to the hotel from time to time.
- “VAT” means value added tax.
RULES
- Do not use the guest rooms for purposes other than intended without written authorization of the Hotel manager or Hotelier.
- Do not light fire in the passage or guest rooms for heating or cooking.
- To prevent fire accident, refrain from smoking on bed, in non-smoking rooms, and in any other places prone to fire outbreak.
- The equipment and articles in guest rooms are strictly meant for the guests staying in the Hotel. Hence, inside the guest rooms, use of such equipment and articles by outsiders is prohibited.
- Be careful not to move the articles in the Hotel or guest rooms from their fixed places without written authorization of the Hotel manager or Hotelier.
- Do not change the position of the fittings and fixtures in the Hotel or guest rooms without permission.
- Do not bring the following inside the hotel premises:
- Animals, birds, etc.
- Things giving off an offensive odour to a reasonable man
- Lodging baggage exceeding the normal amount that can be carried into a hotel
- Guns, swords, and other harmful and violence related weapon and devices, etc.
- Explosives, or substances containing volatile oils that may ignite or catch fire
- Any other harmful object that may pose a threat to the safety of other guests staying at the Hotel
- Do not scream, sing loudly, or create loud noises by any other actions inside the Hotel, guest rooms or including the Hotel premises as it may disturb or annoy other guests staying in the Hotel and neighborhood.
- Refrain from engaging in gambling or acts that violate public order and morals inside the Hotel or guest rooms.
- Do not distribute advertisement goods or sell articles to the other guests or collect donation or signatures from them inside the Hotel premises, without proper permission.
- Note that we may refuse stay to patients suffering from an illness or with contagious diseases and/or ailment that may cause discomfort of any kind to the other guests inside the Hotel.
- Do not leave your personal belongings in the passages or the lobby.
- Any acts of photography or otherwise that may occasion any form of inconveniences or nuisance to the wellbeing guests at the Hotel or to the Hotel in general are prohibited.
- All personal meetings should be held in the 1st floor lobby only.
- In principle, the guest rooms accommodating the same guests continuously for two or more nights shall not be cleaned during their period of stay. Such rooms, however, shall be cleaned once in six days to maintain cleanliness. Further, if cleaning of one or more of the guest rooms is deemed necessary by the hotel authorities, the guests occupying the room(s) shall not have a right to deny such room cleaning.
SECTION 1: BOOKINGS
All Bookings at the Hotel are subject to these terms.
At the time of booking or at check-in, we may obtain the Client’s bank account or credit/debit card details and you shall authorize the use of the said credit/debit card to recover the monies due to us for the services rendered by our hotel. We shall also have the right to request full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The following particulars will be required when the Guest is making a reservation:
1. Name, address, age, gender, nationality, and occupation of the Guest
2. Date of accommodation and estimated time of arrival
3. Other particulars deemed necessary by the Hotel
If Guests request to extend their stay, during their stay at the Hotel, beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
At the time of booking or at check-in, we may obtain the Client’s bank account or credit/debit card details and you shall authorize the use of the said credit/debit card to recover the monies due to us for the services rendered by our hotel. We shall also have the right to request full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The following particulars will be required when the Guest is making a reservation:
1. Name, address, age, gender, nationality, and occupation of the Guest
2. Date of accommodation and estimated time of arrival
3. Other particulars deemed necessary by the Hotel
If Guests request to extend their stay, during their stay at the Hotel, beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
SECTION 2: SUBLETTING AND RE-LETTING
Subletting and re-letting of the rooms as well as the use of the rooms or any other purpose than accommodation requires the consent of the manager or hotelier in writing. Contrary conditions of the client shall only apply prior to written agreement.
Guests will not let others stay at the Hotel, assign or resale Accommodation Agreements, or let others use Hotel’s facilities for Guests only without the Hotel’s prior written consent
Guests will not let others stay at the Hotel, assign or resale Accommodation Agreements, or let others use Hotel’s facilities for Guests only without the Hotel’s prior written consent
SECTION 3: CONCLUSION OF THE CONTRACT, CONTRACTING PARTIES, CONTRACT LIABILITIES
a) This contract becomes effective upon the confirmation and acceptance of the fees payable and the receipt of the requisite documents furnished by the guest to the Hotel Manager or Hotelier. The hotel is free to confirm the booking of rooms in written form.
b) Deposits paid by the guest shall firstly be used to offset for the Total Accommodation Charge to be paid by the Guest, secondly for cancellation charges as stipulated in “Section 6” and thirdly for reparations under Section 11 as applicable. The balance, if any, shall be refunded at the time of payment for accommodation as stated in Section 7.
c) Contracting parties are the Hotel and the Client. If a third-party order on account of the Client, the third party is jointly and severally liable with the Client for all contract obligations provided the hotel has an appropriate statement from the third party.
d) Claims for damage become statute-barred in six years in compliance with the Statues of limitation. Reduction of limitation shall not apply to claims based on deliberate or gross breach of duty at the hotel.
e) If the Guest fails to pay the deposit by the date as stipulated in “Sub-section b of Section 3”, the Accommodation Contract shall be treated as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel manager or Hotelier when specifying the period of Payment of the deposit.
b) Deposits paid by the guest shall firstly be used to offset for the Total Accommodation Charge to be paid by the Guest, secondly for cancellation charges as stipulated in “Section 6” and thirdly for reparations under Section 11 as applicable. The balance, if any, shall be refunded at the time of payment for accommodation as stated in Section 7.
c) Contracting parties are the Hotel and the Client. If a third-party order on account of the Client, the third party is jointly and severally liable with the Client for all contract obligations provided the hotel has an appropriate statement from the third party.
d) Claims for damage become statute-barred in six years in compliance with the Statues of limitation. Reduction of limitation shall not apply to claims based on deliberate or gross breach of duty at the hotel.
e) If the Guest fails to pay the deposit by the date as stipulated in “Sub-section b of Section 3”, the Accommodation Contract shall be treated as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel manager or Hotelier when specifying the period of Payment of the deposit.
SECTION 4: REFUSAL OF ACCOMMODATION CONTRACTS
The Hotel may refuse to conclude an Accommodation Contract under any of the following circumstances if:
1. The application for accommodation does not conform with the provisions of these Terms and Conditions.
2. All the guest rooms in the Hotel are booked.
3. The person seeking Hotel accommodation is likely to violate laws of the Federal Republic of Nigeria and ordinances or act against the public order or good morals regarding his/her accommodation.
4. The person seeking Hotel accommodation belongs to or is related to an organized crime group or is a recognized criminal or related party of an organized crime group.
5. The person seeking Hotel accommodation is a member of a corporation or other group managed or administered by a gang or gang members.
6. The person seeking Hotel accommodation is a member of a corporation, whose employees include one or more gang members
7. The person seeking Hotel accommodation performs any act that causes significant disturbance to other guests
8. The person seeking Hotel accommodation engages in coercive acts such as violence with the Hotel staff, threatening or blackmailing the Hotel staff, or makes an unreasonable demand, or is known to have a past record of similar act(s).
9. The person seeking Hotel accommodation can be clearly identified as carrying an infectious disease.
10. The Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes.
11. The person seeking Hotel accommodation is intoxicated and is likely to cause annoyance to other guests
12. The person seeking Hotel accommodation applies for a room with a hidden intent of raising profit for himself or a third party by engaging in acts such as selling items of any form anywhere inside the hotel premises or in the Hotel guest room booked by him.
13. The person seeking Hotel accommodation fails to abide by the provisions made under these Terms & Conditions or the provisions regarding payment and/or room cancellation clarified at the time of booking.
1. The application for accommodation does not conform with the provisions of these Terms and Conditions.
2. All the guest rooms in the Hotel are booked.
3. The person seeking Hotel accommodation is likely to violate laws of the Federal Republic of Nigeria and ordinances or act against the public order or good morals regarding his/her accommodation.
4. The person seeking Hotel accommodation belongs to or is related to an organized crime group or is a recognized criminal or related party of an organized crime group.
5. The person seeking Hotel accommodation is a member of a corporation or other group managed or administered by a gang or gang members.
6. The person seeking Hotel accommodation is a member of a corporation, whose employees include one or more gang members
7. The person seeking Hotel accommodation performs any act that causes significant disturbance to other guests
8. The person seeking Hotel accommodation engages in coercive acts such as violence with the Hotel staff, threatening or blackmailing the Hotel staff, or makes an unreasonable demand, or is known to have a past record of similar act(s).
9. The person seeking Hotel accommodation can be clearly identified as carrying an infectious disease.
10. The Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes.
11. The person seeking Hotel accommodation is intoxicated and is likely to cause annoyance to other guests
12. The person seeking Hotel accommodation applies for a room with a hidden intent of raising profit for himself or a third party by engaging in acts such as selling items of any form anywhere inside the hotel premises or in the Hotel guest room booked by him.
13. The person seeking Hotel accommodation fails to abide by the provisions made under these Terms & Conditions or the provisions regarding payment and/or room cancellation clarified at the time of booking.
SECTION 5: CANCELLATION OF THE CONTRACT BY THE CLIENT
a) The client has the right to cancel the contract only prior to the written consent of the hotel. In case this written consent is not obtained, the contracted price is to be paid even if the client does not use all contracted services.
b) Where the Guest has canceled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except when the Hotel has requested the payment of the Accommodation Deposit in a specified period as prescribed in “Sub-section d of Section 3” and the Guest has canceled the contract before the payment), the Guest shall pay cancellation charges as listed in the Attached Table 2.
c) Where a termination date for the contractual agreement between the Hotel and the Client was agreed upon in writing, the contractual agreement shall be deemed terminated. Where the Client desires to terminate the said contractual agreement before the expiration date, the client may do so in writing subject to the consent of the Hotel manager or Hotelier.
d) If the client does not use all contracted rooms and the hotel is able to sell the rooms otherwise, the hotel must credit the room rent and as well as other saved expenditures.
e) The hotel has the right to charge a lump sum for any damage caused directly or indirectly and reimbursed by the client. Then the client is obliged to pay 90% for the room nights with or without breakfast, 70% for half-board and 60% for full-board service of the contracted price. The client is free to prove that there is no damage or less than the amount required.
b) Where the Guest has canceled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except when the Hotel has requested the payment of the Accommodation Deposit in a specified period as prescribed in “Sub-section d of Section 3” and the Guest has canceled the contract before the payment), the Guest shall pay cancellation charges as listed in the Attached Table 2.
c) Where a termination date for the contractual agreement between the Hotel and the Client was agreed upon in writing, the contractual agreement shall be deemed terminated. Where the Client desires to terminate the said contractual agreement before the expiration date, the client may do so in writing subject to the consent of the Hotel manager or Hotelier.
d) If the client does not use all contracted rooms and the hotel is able to sell the rooms otherwise, the hotel must credit the room rent and as well as other saved expenditures.
e) The hotel has the right to charge a lump sum for any damage caused directly or indirectly and reimbursed by the client. Then the client is obliged to pay 90% for the room nights with or without breakfast, 70% for half-board and 60% for full-board service of the contracted price. The client is free to prove that there is no damage or less than the amount required.
SECTION 6: CANCELLATION OF THE CONTRACT BY THE HOTEL
a) Provided the Client’s right to cancel the contract within a fixed time was contracted in writing, the hotel on its part has the right to cancel the contract if there are requests from other clients for the contracted rooms and the Client renounces his right to withdraw from the contract upon enquiry. Place of fulfillment and jurisdiction shall be the domicile of the hotel.
b) If the agreed deposit of the contracted sum is not made even after an appropriately extended deadline with a notice of rejection set by the hotel, the hotel has the right to withdraw from the contract.
c) In addition, the hotel has the right to cancel contract extraordinarily due to an objective justified reason, for example if force majeure or other circumstances beyond the control of the hotel make fulfillment of contract impossible
– rooms are booked on misleading or false statements regarding the person or the purpose.
– the hotel has reasonable grounds to assume that use of the hotel services may endanger the hotel operation, the security, or the image of the hotel in public without being attributed to the territory and/or organization of the hotel.
– there is a violation of the above-mentioned rules and regulations.
d) Without delay the hotel must inform the client about the execution of the right of withdrawal.
e) Provided a rightful withdrawal from the contract, the client is not entitled to claim damages.
b) If the agreed deposit of the contracted sum is not made even after an appropriately extended deadline with a notice of rejection set by the hotel, the hotel has the right to withdraw from the contract.
c) In addition, the hotel has the right to cancel contract extraordinarily due to an objective justified reason, for example if force majeure or other circumstances beyond the control of the hotel make fulfillment of contract impossible
– rooms are booked on misleading or false statements regarding the person or the purpose.
– the hotel has reasonable grounds to assume that use of the hotel services may endanger the hotel operation, the security, or the image of the hotel in public without being attributed to the territory and/or organization of the hotel.
– there is a violation of the above-mentioned rules and regulations.
d) Without delay the hotel must inform the client about the execution of the right of withdrawal.
e) Provided a rightful withdrawal from the contract, the client is not entitled to claim damages.
SECTION 7: SERVICE, PRICE, PAYMENT, INVOICING
a) The hotel is obliged to have the rooms ready for the client and to provide the service as contracted.
b) In order to use the room and the additional services provided by the hotel, the client is obliged to pay the valid price as listed in the Attached Table 1. This also applies to services and expenses of the hotel towards third arranged by the client.
c) The prices contracted include the legal value added tax. Provided the period between conclusion and performance of the contract exceeds four months and the calculated price for hotel services increases, the hotel has the right to increase the contracted price by 5% at the most.
d) The hotel reserves the right to adjust prices in case the client requires later amendments regarding the contracted number of rooms, hotel services or length of stay and the hotel agrees to it.
e) Accommodation charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided to him/her by the Hotel.
f) Invoices of the hotel without settlement date are payable with no discount within ten (10) days of the invoice date if not contracted differently. In case of delay of payment, the hotel has the right to charge penal interest. The hotel reserves the right to prove greater damage.
g) The hotel reserves the right to charge an appropriate advance payment or bail upon conclusion of the contract or later with regards to legal terms of all-inclusive travelling. The amount of the advance payment and payment date must be contracted in writing.
h) The client is only entitled to offset or reduce a hotel claim subject to an indisputable or legally valid claim.
b) In order to use the room and the additional services provided by the hotel, the client is obliged to pay the valid price as listed in the Attached Table 1. This also applies to services and expenses of the hotel towards third arranged by the client.
c) The prices contracted include the legal value added tax. Provided the period between conclusion and performance of the contract exceeds four months and the calculated price for hotel services increases, the hotel has the right to increase the contracted price by 5% at the most.
d) The hotel reserves the right to adjust prices in case the client requires later amendments regarding the contracted number of rooms, hotel services or length of stay and the hotel agrees to it.
e) Accommodation charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided to him/her by the Hotel.
f) Invoices of the hotel without settlement date are payable with no discount within ten (10) days of the invoice date if not contracted differently. In case of delay of payment, the hotel has the right to charge penal interest. The hotel reserves the right to prove greater damage.
g) The hotel reserves the right to charge an appropriate advance payment or bail upon conclusion of the contract or later with regards to legal terms of all-inclusive travelling. The amount of the advance payment and payment date must be contracted in writing.
h) The client is only entitled to offset or reduce a hotel claim subject to an indisputable or legally valid claim.
SECTION 8: OCCUPANCY HOURS OF GUEST ROOMS
- The Guests staying at the Hotel shall be entitled to use the guest rooms from 3:00PM on the day of arrival to 12:00PM noon the following day. However, if the Guest is accommodated continuously for some period, the Guest may occupy the guest room all day, except for the days of arrival and departure.
- Notwithstanding the provisions prescribed in the preceding Paragraph, the Hotel may permit the Guest to occupy the guest room beyond the time prescribed in the same Paragraph. However, in this case, extra charges shall be applicable.
When Unable to Provide Contracted Rooms
- When Unable to Provide Contracted Rooms to the Guest, the Hotel shall arrange accommodation of the same standard as soon as possible elsewhere, with the consent of the Guest.
- Subject to the above paragraph, where all efforts to provide an alternative arrangement for the Guest by the hotel has proven abortive, the Hotel shall pay a compensation fee equivalent to the cancellation charges, and the compensation fee shall be applied to reparations. However, if the Hotel is not able to provide alternative accommodation due to causes for which the Hotel is not liable, the compensation fee shall not be paid to the Guest.
Handling of Deposited Articles
- If an article, valuable or money deposited by the Guest at the front desk of the hotel are subsequently discovered to be lost or damaged by an act of a staff of the Hotel, the Hotel shall compensate the Guest to the extent of the damage or loss except where the damage or loss was due to force majeure, the Hotel shall compensate for the damage, except in the cases when this has occurred due to causes of force majeure. However, for cash and valuables, where the Hotel has requested the Guest for an appraisal of the value and the Guest has fails to do so, the Hotel shall compensate the Guest up to a maximum of N100,000.
- The Hotel shall compensate the Guest for the loss and damages to the guest’s properties not deposited at the front desk and proven to be caused by an act or negligence of a staff of the Hotel. However, where articles of which the nature and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest up to a tune of the sum of N100,000.
- Artwork and/or antiques shall not be accepted as deposits at the Hotel.
Custody of Baggage and/or Belongings of Guest
- When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to store it only in the case when the Guest’s request to keep his baggage has been accepted by the Hotel in advance. The baggage shall be handed over to the Guest at the front desk at the time of check-in.
- When the baggage or belongings of the Guest are found after check-out and ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no such instructions are given to the Hotel by the owner or when ownership is not confirmed, the valuables or articles containing personal information shall be handed over to the nearest police station within 7 days of finding them. Any other articles, if not claimed within 3 months after they are found, shall be disposed of appropriately. However, any food or beverages that may affect the cleanliness of the Hotel, and other things such as cigarettes and magazines shall be disposed of on the same day on which they are found.
- The liability of the Hotel to keep the hand baggage and/or belongings of the Guest in the cases described above shall be as per the provisions of Paragraph 1 and 2 respectively of the preceding Article.
SECTION 9: LIABILITY REGARDING PARKING
The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot of the Hotel, as the Hotel only provides the space for parking and cannot be held responsible for management of the vehicle, whether the key to the vehicle has been deposited to the Hotel or not.
SECTION 10: LIABILITY OF THE GUEST
The Guest shall compensate the Hotel for any damage caused due to intent or negligence on the part of the Guest
SECTION 11: JURISDICTION AND APPLICABLE LAWS
Any dispute or claim arising out of or in connection with the Hotel and the Guest and/or regarding the Rental contract shall be governed by and construed in accordance with the law of the Federal Republic of Nigeria by the Courts of Nigeria Attached Table 1 Breakdown of the Accommodation charges and other charges (Ref. Section 1, Sub-section b of Section 3, and Sub-section b of Section 7)
| Breakdown | ||
|---|---|---|
| Total Amount to be paid by the guest | Accommodation charges | Basic Accommodation Charge (Room Charge) |
| Extra Charge | Other Usage Fee | |
| Tax | Consumption Tax Accommodation Tax * Accommodation tax is subject to change depending on the tax regulations of the administrative division | |
These charges are subject to change in accordance with revisions to the Tax Laws concerned.
Attached Table 2 Cancellation Charge (Ref. Section 5, Sub-section b)
The Guest shall compensate the Hotel for any damage caused due to intent or negligence on the part of the Guest
| Day of notification of cancellation of contract | 1 day prior | Same day | No-show |
| Proportion of cancellation charges | 20% | 80% | 100% |
Note:
- Percentage denotes the cancellation charges to be cut from the paid Accommodation Charges.
- When the contract duration is reduced, cancellation charges for one day (first day) shall be paid by the Guest regardless of how many days are reduced from the contract duration.
- For group (of 15 or more Guests) bookings, a separate cancellation policy stipulated by the Hotel may be applicable. This separate cancellation policy shall take precedence over these Terms and Conditions, and the Guests applying for Accommodation Contract and the existing Guests shall be charged an appropriate amount of cancellation charges.